Effective date: September 2, 2026

This Privacy Policy explains how China Huate Technology Co.,Limited, trading as DORANIVO (“DORANIVO,” “we,” “us” or “our”), collects, uses and discloses personal information when you visit or purchase from https://www.doranivo.com, communicate with us, or otherwise interact with the store.

1. Information we collect

Contact and order information: name, email, telephone number, billing and delivery addresses, order contents, delivery preferences and transaction records.
Payment information: payment method and transaction status. Payment-card details are processed by payment providers; we generally receive a token, status or limited payment details rather than a full card number.
Account information: login identifiers, saved addresses, preferences and account activity.
Device and usage information: IP address, browser, device, operating system, referring pages, interactions, approximate location derived from IP and cookie or similar-technology identifiers.
Communications: messages, return requests, reviews, support history and information you choose to provide.
Fraud and security information: signals used to protect customers, payments, accounts and the website.

2. Sources of information

We collect information directly from you, automatically through the website, and from service providers that support the store, such as Shoplus, payment providers, analytics services, fraud-prevention providers and carriers. We may also receive information when another person sends you an order or contacts us on your behalf.

3. How we use information

provide the website, process payments, fulfill and deliver orders, and manage returns;
communicate about orders, products, support and policy changes;
maintain accounts and customer preferences;
detect, investigate and prevent fraud, abuse, security incidents and unlawful activity;
analyze and improve site performance, content, products and customer experience;
comply with law, enforce agreements and establish or defend legal claims; and
send marketing only where permitted and provide a method to opt out.

4. How we disclose information

We may disclose information to service providers that operate the ecommerce platform, host data, process payments, provide analytics or security, fulfill orders, deliver parcels, support communications or perform professional services. We may also disclose information to authorities or other parties when reasonably necessary to comply with law, protect rights and safety, investigate misconduct, or in connection with a merger, financing, reorganization or sale of business assets.

Service providers receive only the information reasonably needed for their role and are subject to their agreements and applicable law. We do not authorize them to use customer information for unrelated purposes on our behalf. Some third parties may act as independent businesses with their own privacy notices, including payment providers and carriers.

5. Cookies and similar technologies

We and our service providers use cookies and similar technologies needed for the cart, checkout, account security and site operation, and may use analytics or preference technologies to understand performance and remember choices. Available controls may include the store's privacy controls and browser settings. Blocking essential technologies can prevent parts of the store from functioning.

6. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described above, including order fulfillment, customer service, tax and accounting obligations, fraud prevention, dispute resolution and legal compliance. Retention varies by record type, contractual need and applicable law. When information is no longer needed, we take reasonable steps to delete or de-identify it.

7. Security

We use reasonable administrative, technical and organizational safeguards appropriate to the information and service. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Protect your credentials and contact us if you believe an account or communication has been compromised.

8. Your choices and privacy rights

You may update certain account details, unsubscribe using the link in a marketing message, or adjust available cookie and browser controls. Depending on where you live and subject to legal exceptions, you may have rights to request access, correction or deletion; obtain a portable copy; limit or object to certain processing; or appeal a decision.

To make a privacy request, email support@updates.tubo-sii.com with “Privacy request” in the subject. We may need to verify identity and authority before responding. An authorized agent may be required to provide proof of authorization. We will not discriminate against you for exercising a legal privacy right.

If our data practices meet a jurisdiction's definition of “sale,” “sharing” or targeted advertising, we will provide any opt-out mechanism required by applicable law. This statement does not claim that every state privacy law applies to our business.

9. Children's privacy

The store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it as required.

10. International processing

Service providers may process information in locations different from yours. Where required, we use contractual or other lawful safeguards for cross-border transfers. Local law in a processing location may differ from the law where you live.

11. Third-party links

Links to websites or services we do not control are governed by those parties' privacy practices. Review their notices before providing information.

12. Changes to this policy

We may update this policy to reflect operational, legal or regulatory changes. We will post the revised version with a new effective date and provide additional notice when required.

13. Contact

Privacy questions and requests may be sent to support@updates.tubo-sii.com or China Huate Technology Co.,Limited, ROOM 1804, BEVERLY HOUSE, 93-107 LOCKHART ROAD, WAN CHAI, HONG KONG.

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